Tek-1 Telecom Inc.
Effective Date: March 22, 2026
Introduction
Tek-1 Telecom Inc. (“Tek-1 Telecom”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with Canadian privacy laws.
This Privacy Policy describes how we collect, use, and safeguard personal information when you interact with our website or use our telecommunications and technology services.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Name
- Business name
- Email address
- Phone number
- Service address
- Billing information
Telecommunications Service Information
- Telephone numbers (DIDs)
- Call detail records (CDR)
- VoIP usage information
- E911 registration data
Security System Data
If you use access control or video surveillance services:
- Access logs
- Credential IDs (cards, fobs, biometrics where applicable)
- Video recordings stored on customer-owned systems or approved cloud platforms
Tek-1 Telecom generally acts as a service provider/processor for such data.
2. How We Use Information
We use information to:
- Provide telecommunications services
- Deliver access control and surveillance services
- Process billing and payments
- Provide customer support
- Comply with legal and regulatory obligations
- Improve service reliability and security
3. Legal Basis for Processing
Personal information is collected and used in accordance with:
- Personal Information Protection and Electronic Documents Act
- Applicable provincial privacy legislation
Information is collected only for reasonable business purposes.
4. Disclosure of Information
We may share information with:
- Network carriers and telecom partners
- Cloud infrastructure providers
- Payment processors
- Regulatory authorities when required by law
We do not sell personal information.
5. Data Retention
Tek-1 Telecom retains information only as long as necessary for:
- Service delivery
- Billing and tax compliance
- Regulatory obligations
- Dispute resolution
Retention periods may vary depending on the service.
6. Security Safeguards
We implement reasonable safeguards including:
- Secure infrastructure
- Encryption where applicable
- Access controls
- Vendor security standards
However, no system can guarantee absolute security.
7. E911 Information
For VoIP services, customers must maintain accurate emergency service location information.
Incorrect E911 data may delay emergency response.
8. Cookies & Website Analytics
Our website may use cookies to:
- Improve functionality
- Measure website traffic
- Optimize user experience
Users may disable cookies through browser settings.
9. Your Rights
Under Canadian privacy laws, individuals may request:
- Access to their personal information
- Correction of inaccurate data
- Information regarding how data is used
Requests can be submitted to our Privacy Officer.
10. Privacy Officer
Tek-1 Telecom Inc.
Privacy Officer
privacy@tek1telecom.com
26 Penderwick Cres., Vaughan, ON, L6A 3W2
11. Updates to this Policy
This Privacy Policy may be updated periodically.
The updated version will be posted on our website with the revised effective date.