Overview
VoIP and cloud communications services depend heavily on the customer’s internal network.
Customers are responsible for ensuring their network environment supports reliable service operation.
Recommended Network Requirements
Customers should maintain:
- enterprise-grade firewall
- secure router configuration
- proper bandwidth capacity
- Quality of Service (QoS) configuration
- updated firmware on network devices
Local Network Issues
Tek-1 Telecom is not responsible for service degradation caused by:
- customer network congestion
- misconfigured routers or firewalls
- internal network failures
- wireless interference