Tek-1 Telecom Inc.
Overview
These Terms govern telecommunications services provided by Tek-1 Telecom Inc.
Services Covered
Services may include:
- Hosted Cloud PBX
- VoIP calling services
- SIP trunking
- Instant fax services
- Access control systems
- Video surveillance systems
- Structured cabling and network infrastructure
Detailed services are defined in the applicable Service Order or Statement of Work.
Service Availability
Telecommunications services rely on multiple interconnected networks. Availability may be affected by:
- Internet service provider outages
- power interruptions
- third-party carrier networks
- customer network configuration
Service interruptions may occur.
Equipment
Equipment may be:
- customer-owned
- leased
- provided by Tek-1 Telecom
Ownership is defined in the applicable Service Order.
Billing
Customers agree to pay:
- monthly recurring charges
- installation charges
- hardware costs
- regulatory fees
- applicable taxes
Payment terms are Net 30 days unless otherwise stated.
Late payments may incur administrative charges as permitted by law.
Service Suspension
Tek-1 Telecom may suspend service if:
- invoices remain unpaid
- services are used unlawfully
- network security is compromised